Frequently Asked Questions

We recommend international signed for delivery for all customers outside the EEC (EU). Other delivery options are available on the postage options page.

• When will my item be posted?
  Answer: Orders received before 3pm will be shipped same day, weekends excluded. (Items are normally shipped same day or next morning depending on the time the order was placed, however saying that weekends can disrupt the posting a little.)
  Orders placed after Friday night will be shipped either Saturday morning if possible or first thing on the following Monday morning.

• Will the BIOS Chip come programmed with the latest BIOS for my Mainboard
  Yes in most cases the replacement programmed part will be programmed with the latest bios available from the Motherboard maker.
  The only exceptions to this are boards made by makers that have gone into recievership, or for boards that actually require an earlier version for CPU support.
  

• What is my tracking number
  If you have paid for international signed for delivery you will have a tracking number and the items will be insured to most destinations. However Standard shipping is not insured to destinations outside the EEC(EU) and no tracking number will be provided

• What is your postal address for shipping my chip or board to you ?.
  Answer: Our shipping address is in the contact section of the web site here. http://www.bios-repair.co.uk/contact.htm

• How do I pay for my item ?
  Answer: We only accept Payments from international buyers via Paypal. Paypal also process any credit card payments made through our web site.
  UK customers can also pay by Postal order or personal cheque.

• Do you accept any other forms of payment.
  We only accept Paypal payments and British Cheques and Postal orders. We do not accept Western Union payments, or Foreign checks or Postal orders we simply cannot cash them.
  

• I have not received my item what happens now ?
  Please allow at least 7 days for delivery. If you live outside the U. K. then first mail can take much longer. We post most things by first class Royal mail, unless requested to do otherwise.
  Customers Located outside the E.U. are advised to use International Signed for delivery as standard shipping will not be insured against loss
  We keep the Certificates of posting in case our customers need to make a claim from Royal Mail for any lost or missing item.
  Other delivery options are available, if you live outside of the EEC Standard Royal Mail Delivery doesn't cover you if your item goes missing in the post.

• What happens if my board doesn't work with the new part
  Answer: Try clearing CMOS if this doesn't resolve the issue you can send both your chips back to me I will verify with you that we have the correct BIOS codes for your board. Our first step is to program the two EEPROM with earlier BIOS codes.
  If you still have a no boot situation with an earlier BIOS code and we are using the correct code, then its highly likely that your board, CPU or other hardware has a problem.

• If i buy a blank chip, will it work in my board ?
  Answer: No, the chip needs to be programmed. A blank chip does not contain the needed code to start your motherboard.

• I would like a mutual link on your web site how do i go about this
  Answer: Firstly you need to add our Hyper link and our link text to your links page. See out Links page for the information you need.
  Only relevant or related content sites will be considered, and to be considered you must have a links page which is accessible from the main web site area.